Pre-Shipment Report
See the condition of your goods before loading.
Our team goes to the factory to photograph and film your goods and their storage conditions before loading. If you have any specific requests, include them when booking. The report, photographs, and video will be uploaded to your dashboard.
Why a pre-shipment report
A clear view of your goods before they leave
See how your goods are packed, arranged, and stored at the factory before loading. Our team captures their visible condition on the day we are at the factory, including any details you have asked us to cover. This is a visual report. It is not an inspection or a quality assessment.
Your request guides our report
Send us your order details, preferred service date, and any specific requests.
We do not test or certify product quality. The decision to proceed remains with you under your agreement with the manufacturer.
You
- Tell us what matters most to you before loading.
- Send your order details
- Choose the service date
Zelenberg
- Prepare a report based on what we observe and the details you ask us to cover.
- Photograph and film the goods
- Record the storage conditionsDated
Your dashboard
- Receive the dated report, photographs, and video.
- Under your service request
- Private to your account
A closer look before loading
Three things our team records at the factory, before loading begins.
Goods and packaging
The visible condition of the goods, bags, cartons, or pallets.
Storage conditions
Where the goods are kept and how they are stacked and protected.
Your requested details
Additional views or information you asked us to include.
How to request your report
Four steps, with payment at least 48 hours before the service date.
Submit the form
Complete the request form below.
Review and pay
We confirm availability and send one itemized invoice. Payment must reach us at least 48 hours before the scheduled service date.
We prepare the report
Our team carries out your request at the factory.
Open your dashboard
Your report and files will be available under your service request.
Goods ready at the factory? Book a pre-shipment report in China before loading.
Request a pre-shipment reportInside your pre-shipment report
A dated record of what our team observed at the factory.
Pre-Shipment Report
Contents of the report
Your report
- Report details: the service date, factory location, and order reference
- Visual record: an overview of the goods and storage area
- Close-up views of packaging and any visible damage, moisture, or leakage observed
- Requested items: additional details covered at your request, with notes
And more. This is a preview of what the report covers.
The report describes what our team observed at the factory on the service date. It is not an inspection, a test result, or an approval.
Details you can ask us to include
Choose what you are buying to see the details we can record. Add your requirements to the request form. We'll confirm which items we can cover.
Fertilizers and agrochemicals
Details we can record
- Bag or container markings
- Closures
- Visible packaging condition
Machinery and equipment
Details we can record
- Nameplates
- Accessories
- How the equipment is packed
Packaging and greenhouse materials
Details we can record
- Printed details
- Bundles and rolls
- Protective wrapping
Questions about pre-shipment reports
Twelve questions, in three groups. If your question is not here, ask us.
About the service
Is this an inspection or a quality assessment?
No. This is a visual report of the goods and their storage conditions before loading. We do not test or certify product quality.
When should I request this report?
When your goods are ready and still at the factory, before loading begins.
Can I ask for specific details?
Yes. Add them to your request. We'll confirm what can be covered before payment.
What if you observe damage or unsuitable storage conditions?
We include what we observe in the report, with supporting images. You can then discuss it with the manufacturer.
Do you approve the goods for shipment?
No. The decision to proceed remains with you under your agreement with the manufacturer.
Costs and timing
What does the service cost?
USD 299 is our service fee per request. Any additional costs are itemized in the same invoice and paid together.
When do I pay?
After we confirm availability and the service date. Payment must reach us at least 48 hours before the scheduled service date.
When will I receive my report?
The report and supporting files are uploaded to your dashboard once the service is completed.
Can I request this service for a factory outside Zelenberg?
No. Our pre-shipment report in China is available only for factories listed on the Zelenberg marketplace.
After the service
Is my report public?
No. Your report and files are available privately in your account dashboard.
Can I request another report for the same order?
Yes. If you need an updated view before loading, you can submit a new request. Each request is charged separately.
Does this report include container loading?
It covers the goods before loading begins. To record the loading process, choose Container Loading Report.
Ask us anything about this service.
If your question is not answered above, write to us. Asking is free; you pay only when you approve an invoice.
Contact usBefore loading begins
- VisitWe visit the factory for your order and send a dated report on your questions.
- SamplingWe collect a sample from current production and send it to the address you choose.
- TestingYou choose a laboratory from our list. We send the sample and share the result.
- ProductionWe follow your order in production and send photos, video, and a progress update.
- Pre-ShipmentWhen your goods are ready to ship, we send a dated, factual report on them.
- LoadingWe watch the container being loaded and record quantities, photos, and container and seal numbers.
Request a pre-shipment report
Complete the form below to book this service.