Payment Policy

Opening an account, sending a request for quote, and receiving quotes from factories are free.

We never charge a buyer for being matched with a factory. We take no commission on your order.

We charge only when you ask us to work on a live order. There are two ways to buy that work.

Some services need a laboratory, an inspection company, a courier or a freight company. Their charges are separate from our fee.

We tell you the expected third-party cost first. Nothing is charged until you agree to it.

We pass these costs on at the price the provider charges us. We never add a margin.

You receive one invoice before any work starts. It shows our fee, and each third-party cost you agreed to, on its own line.

Work starts when your payment arrives in our account. We tell you on the day it arrives.

Invoices are in US dollars, unless we agree another currency with you in writing.

We send invoices and receipts by email, to the address on your account.

We accept bank transfer only. We do not take card payments, cash or cryptocurrency.

Our bank details appear only on our invoice. Please pay the full amount shown on it.

Charges made by your own bank are paid by you, so that the full invoice amount arrives.

The contract for the goods is between you and the manufacturer. You pay the manufacturer directly, on the payment terms in its quote.

We are not a party to that payment. We do not hold deposits, act as escrow, or release money on anyone's behalf.

Under AgroAgent, we follow up the transfer and pass on the factory's receipt of the money. The money itself never passes through us.

We never change bank details inside a message, a chat or a phone call. A manufacturer's bank details come from its contract and its proforma invoice.

If anyone asks you to pay into a new account, stop. Write to us before you send any money.

If an invoice is not paid, the work does not start. We keep an unpaid invoice open for 14 days, then cancel it.

A date we offered for a visit or a loading is held for you only once your payment arrives.

Our fees do not include taxes that your country charges on services bought from abroad. Where such a tax applies, you pay it.

Import duties and taxes on the goods belong to your contract and your customs process. The Shipping & Delivery Policy explains them.

When a fee comes back, and how, is set out in the Refund & Cancellation Policy.

This page covers what AgriTraders pay. Manufacturing Partners pay under the agreement they sign with us, which this page does not change.

We may change this policy. We publish each version with its date. A fee already on an invoice does not change.